$200 scoping call · 50% deposit invoiced before work begins · 50% balance invoiced upon delivery · Full UX Audits starting at $6,000
The Full UX Audit is a comprehensive, high-touch engagement — and because every large site is different, it starts with a dedicated scoping call before any work begins or money is committed beyond the initial $200.
This is not the same as the UX Audit Discovery Call. The Discovery Call is a short consultation to help you decide between the Entry, Mid-Level, and Full audit tiers. This scoping call is specifically for organizations who have already decided they need the Full audit and are ready to move forward — it's where we dig into your site's complexity, confirm the scope, and align on priorities before the deposit is invoiced.
_______
Phase 1 — The Scoping Call
This is where we start. Nothing beyond the $200 scoping call fee is committed until scope is confirmed and you're ready to move forward.
How It Works
Purchase this listing to book your Full Audit Scoping Call — $200
I'll reach out within 1 business day to schedule our call
On the call we'll review your site in detail, confirm that the Full audit is the right fit, and align on scope, page types, and user flows
After the call I'll send a FreshBooks invoice for the 50% deposit
The $200 scoping call fee is credited toward your total
What If the Scope Exceeds the Starting Fee?
The Full audit starts at $6,000 and is scoped during our call based on your site's complexity. If your site requires more than the baseline scope, I'll let you know before the deposit is invoiced. You'll have the option to proceed within the baseline scope or receive a custom quote. Either way there is no pressure and no surprise invoices after work has started.
Scoping Call Fee Policy
The $200 scoping call fee is non-refundable. If after our call we determine the Full audit is not the right fit, the fee is not refunded — but you'll walk away with a clear recommendation for next steps. If you move forward with the Full audit, the $200 is credited toward your total.
—-
Phase 2 — The Audit Engagement
The following applies once your scoping call is complete, scope and investment are confirmed, and your deposit has been received.
What Is Reviewed
The Full audit scope is confirmed during the scoping call and may vary based on your site's complexity. At minimum the audit covers:
Homepage
Primary navigation
Up to 6 core page types — including landing pages, content pages, program or service pages, and key conversion pages
Up to 4 primary user flows based on real user goals
Desktop and mobile views of all reviewed page types and flows
Repeating UX and UI patterns across the site
Major forms, downloads, and conversion paths tied to core flows
This is not a page-by-page review of every URL. The audit focuses on representative page types and primary user flows — not every legacy page, PDF, or archived section of the site.
What You'll Receive
Comprehensive visual audit presentation (PDF) with annotated screenshots
Findings evaluated across pages and flows to identify root causes, not just surface issues
Clearly prioritized recommendations — high impact, structural, and deferrable
Prioritized quick wins list
Global summary of common desktop and mobile issues across all reviewed pages and flows
Comprehensive competitive benchmarking — annotated screenshots from 3–5 peer organizations plus reference examples from outside your category
Strategic implementation roadmap covering immediate fixes and near-term improvements
Long-term vision for digital maturity — broader recommendations for where the site and digital experience could evolve over time
What Is Not Included
Why This Works
When you're too close to your own website, you stop seeing it the way your users do. A Full UX audit brings an outside perspective — grounded in industry best practices and real user behavior — to identify exactly what's getting in the way of the results you need.
Findings are documented in plain language — your whole team can read and act on them
Every recommendation is tied to a real user goal, not a personal opinion
Deliverables are structured so you can hand them directly to a developer, a new design partner, or your internal team
The audit gives leadership and stakeholders something concrete to rally around — making it easier to get buy-in and move forward
Additional Info
Preparation: Before our kickoff call, please have your website URL ready along with anything that gives me useful context — a brand guide, audience documentation, analytics, competitive or peer references, or notes from a previous redesign. The more I understand going in, the more focused and useful the findings will be.
Recording: All calls can be recorded for your reference. I record on my end using Otter and am happy to share the transcript.
Delivery: An exact timeline will be confirmed after the scoping call based on your site's complexity and agreed scope. The Full audit is typically delivered within two to three weeks of the kickoff call.
Need to Reschedule?: Life happens — just reach out and we'll find a new time that works.
Discovery Call Credit: If you purchased a UX Audit Discovery Call prior to booking the Full audit, the $200 fee will be credited toward your total.
Revisions
One round of revisions is included. If something isn't clear or you need a finding expanded after the walkthrough call, just let me know and I'll update the report.
Usage Rights
Your audit report is yours to use however it serves your organization — share it with leadership, your developer, a new agency partner, or your internal team. There are no restrictions on how you use or distribute the findings internally.
$200 scoping call · 50% deposit invoiced before work begins · 50% balance invoiced upon delivery · Full UX Audits starting at $6,000
The Full UX Audit is a comprehensive, high-touch engagement — and because every large site is different, it starts with a dedicated scoping call before any work begins or money is committed beyond the initial $200.
This is not the same as the UX Audit Discovery Call. The Discovery Call is a short consultation to help you decide between the Entry, Mid-Level, and Full audit tiers. This scoping call is specifically for organizations who have already decided they need the Full audit and are ready to move forward — it's where we dig into your site's complexity, confirm the scope, and align on priorities before the deposit is invoiced.
_______
Phase 1 — The Scoping Call
This is where we start. Nothing beyond the $200 scoping call fee is committed until scope is confirmed and you're ready to move forward.
How It Works
Purchase this listing to book your Full Audit Scoping Call — $200
I'll reach out within 1 business day to schedule our call
On the call we'll review your site in detail, confirm that the Full audit is the right fit, and align on scope, page types, and user flows
After the call I'll send a FreshBooks invoice for the 50% deposit
The $200 scoping call fee is credited toward your total
What If the Scope Exceeds the Starting Fee?
The Full audit starts at $6,000 and is scoped during our call based on your site's complexity. If your site requires more than the baseline scope, I'll let you know before the deposit is invoiced. You'll have the option to proceed within the baseline scope or receive a custom quote. Either way there is no pressure and no surprise invoices after work has started.
Scoping Call Fee Policy
The $200 scoping call fee is non-refundable. If after our call we determine the Full audit is not the right fit, the fee is not refunded — but you'll walk away with a clear recommendation for next steps. If you move forward with the Full audit, the $200 is credited toward your total.
—-
Phase 2 — The Audit Engagement
The following applies once your scoping call is complete, scope and investment are confirmed, and your deposit has been received.
What Is Reviewed
The Full audit scope is confirmed during the scoping call and may vary based on your site's complexity. At minimum the audit covers:
Homepage
Primary navigation
Up to 6 core page types — including landing pages, content pages, program or service pages, and key conversion pages
Up to 4 primary user flows based on real user goals
Desktop and mobile views of all reviewed page types and flows
Repeating UX and UI patterns across the site
Major forms, downloads, and conversion paths tied to core flows
This is not a page-by-page review of every URL. The audit focuses on representative page types and primary user flows — not every legacy page, PDF, or archived section of the site.
What You'll Receive
Comprehensive visual audit presentation (PDF) with annotated screenshots
Findings evaluated across pages and flows to identify root causes, not just surface issues
Clearly prioritized recommendations — high impact, structural, and deferrable
Prioritized quick wins list
Global summary of common desktop and mobile issues across all reviewed pages and flows
Comprehensive competitive benchmarking — annotated screenshots from 3–5 peer organizations plus reference examples from outside your category
Strategic implementation roadmap covering immediate fixes and near-term improvements
Long-term vision for digital maturity — broader recommendations for where the site and digital experience could evolve over time
What Is Not Included
Why This Works
When you're too close to your own website, you stop seeing it the way your users do. A Full UX audit brings an outside perspective — grounded in industry best practices and real user behavior — to identify exactly what's getting in the way of the results you need.
Findings are documented in plain language — your whole team can read and act on them
Every recommendation is tied to a real user goal, not a personal opinion
Deliverables are structured so you can hand them directly to a developer, a new design partner, or your internal team
The audit gives leadership and stakeholders something concrete to rally around — making it easier to get buy-in and move forward
Additional Info
Preparation: Before our kickoff call, please have your website URL ready along with anything that gives me useful context — a brand guide, audience documentation, analytics, competitive or peer references, or notes from a previous redesign. The more I understand going in, the more focused and useful the findings will be.
Recording: All calls can be recorded for your reference. I record on my end using Otter and am happy to share the transcript.
Delivery: An exact timeline will be confirmed after the scoping call based on your site's complexity and agreed scope. The Full audit is typically delivered within two to three weeks of the kickoff call.
Need to Reschedule?: Life happens — just reach out and we'll find a new time that works.
Discovery Call Credit: If you purchased a UX Audit Discovery Call prior to booking the Full audit, the $200 fee will be credited toward your total.
Revisions
One round of revisions is included. If something isn't clear or you need a finding expanded after the walkthrough call, just let me know and I'll update the report.
Usage Rights
Your audit report is yours to use however it serves your organization — share it with leadership, your developer, a new agency partner, or your internal team. There are no restrictions on how you use or distribute the findings internally.
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